50ok's Privacy Policy
Your personal information is completely safe with us — find out in detail how 50ok collects, uses, and secures your data.
Policy Overview
1. Introduction & Scope
50ok is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy and are committed to ensuring the protection of their personal information.
This Privacy Policy ("Policy") explains how 50ok collects your personal information, the purposes for which it is used, who it may be shared with, and the steps we take to protect your data.
By visiting or registering on this website (50ok.lat), you acknowledge and consent to the terms of this Policy. If you do not agree with this Policy, you are requested to refrain from using our services.
This Policy should be read together with 50ok's Terms & Conditions and Responsible Gaming Policy.
What Information We Collect
2. Types of Information Collected
We collect various types of information when you open an account with 50ok and use our services. This can broadly be divided into three categories:
2.1 Information You Provide Directly
Information you give us directly:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Email address and mobile number
- Username and password
- Residential address
- Payment information — bKash, Nagad, Rocket or Upay account number
- National identity card or other identity verification documents (as part of the KYC process)
2.2 Automatically Collected Information
Information collected technically when you use our platform:
- IP address and device type
- Browser type and version
- Operating system information
- Login time and session duration
- Pages visited and click data
- Information collected through cookies and similar tracking technologies
2.3 Transaction & Gaming Information
- Deposit and withdrawal history
- Betting history and gaming activity
- Bonus claims and usage records
- Customer support communication records
Purposes of Data Use
3. Why We Use Your Information
50ok processes your personal information only for lawful and specific purposes. The main reasons we use your data are as follows:
- Account Management: Your information is used to create, verify, and manage your account.
- Identity Verification (KYC): To verify age and confirm identity — only users aged 21 or above may use our services.
- Financial Transaction Processing: To ensure secure deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Customer Support: Your information is used when providing assistance through live chat and email.
- Security & Fraud Prevention: To detect unauthorized account access and potential fraudulent activity.
- Service Improvement: To enhance the user experience and improve platform performance.
- Legal Compliance: To comply with applicable laws and regulations.
- Responsible Gaming: To identify unusual gaming behavior and arrange support where needed.
We never sell your personal information to third parties.
Data Disclosure & Sharing
4. When and With Whom Information Is Shared
50ok respects your privacy to the highest degree. Information may be shared with third parties only in the limited circumstances described below:
4.1 Payment Processors
Necessary information is shared with trusted payment service providers (bKash, Nagad, Rocket, Upay) to process financial transactions. These providers follow their own strict privacy policies.
4.2 Technology & Service Partners
Selected partners may be given limited access to data for platform operations, technical support, and security services. These partners are contractually obligated to keep your information confidential.
4.3 Legal Obligations
Relevant information may be disclosed on the basis of a court order or a lawful request from a government authority. Such disclosure will be made only to the extent required by law.
4.4 Business Transfers
In the event of a business merger, acquisition, or asset sale, user data may be transferred. In such cases, the new operator will be required to adhere to this Privacy Policy.
Cookies & Tracking Technologies
5. Cookie Policy
50ok uses cookies and similar technologies (such as local storage and session storage) on its website. Cookies are small data files stored on your device.
5.1 Types of Cookies
- Essential Cookies: For maintaining login sessions, ensuring security, and core functionality. These cannot be disabled.
- Functional Cookies: To remember language preferences, game settings, and user preferences.
- Analytics Cookies: For monitoring and improving platform usage. Data collected through these cookies remains anonymous.
- Security Cookies: To ensure account protection and detect fraudulent activity.
5.2 Cookie Controls
You can control or delete most cookies from your browser settings. Please note that disabling essential cookies may disrupt some key platform functions and you may not be able to log in properly.
Data Security Measures
6. Security & Data Protection
50ok applies industry-standard technical and organizational measures to protect your personal information.
6.1 Technical Safeguards
- SSL Encryption: Our entire website is secured with SSL/TLS encryption. All data exchanged between your browser and our servers is transmitted in encrypted form.
- Password Hashing: Your password is never stored in plain text — it is hashed using advanced cryptographic methods.
- Access Controls: Your data can only be accessed by authorized staff, and their access is need-based.
- Firewall & Monitoring: Advanced firewall systems and 24/7 monitoring are in place to protect servers and networks.
6.2 User Responsibilities
You can also play a role in keeping your account secure:
- Use a strong and unique password
- Do not share your password with anyone
- Log out after your session when using someone else's device
- Report any suspicious activity to us immediately
6.3 Data Retention Period
Your personal information is retained for as long as your account is active or as needed to provide our services. Even after account closure, certain information may be retained for a defined period to meet legal obligations.
Your Rights
7. User Privacy Rights
As a 50ok user, you have certain important rights regarding your personal information:
7.1 Right of Access
You may ask us at any time what information we hold about you. After verifying your identity, we will provide you with a copy of that information.
7.2 Right to Rectification
If any of your personal information is inaccurate or incomplete, you may request a correction. Some information can be updated directly from your account settings; for other information, please contact our support team.
7.3 Right to Erasure
In certain circumstances, you may request that your personal information be deleted. Please note that we are obligated to retain certain information for a defined period due to legal or contractual requirements.
7.4 Right to Object to Processing
In some cases, you may object to the processing of your data. However, this may affect your ability to use certain core services.
7.5 How to Exercise Your Rights
To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time.
Third Parties & External Services
8. Third-Party Services
The 50ok platform operates services from various game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt, and others. These providers' own privacy policies may apply.
We ensure that all third parties working with us are contractually bound to protect the privacy of user information. However, once you navigate to a third-party platform, their privacy policy applies and we do not control that platform.
Our payment service providers — bKash, Nagad, Rocket (Dutch-Bangla Bank's mobile wallet), and Upay — handle your financial information in accordance with their respective privacy policies.
Policy Changes & Updates
9. Privacy Policy Updates
50ok reserves the right to update this Privacy Policy from time to time. Changes may occur for the following reasons:
- Changes to applicable laws or regulations
- Addition of new services or technologies
- To further strengthen user protection
- Due to operational changes
For significant changes, we will post a notice on the platform or inform you via your registered email. Continued use of the platform after any changes will be considered acceptance of the updated policy.
We recommend that you visit this page regularly and read the latest version.
Protection of Minors' Data
10. Policy Regarding Minors
50ok's services are for users aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
We have age verification measures in place during the registration process. If an underage person has created an account by any means, their account will be closed immediately upon coming to our attention and all related information will be deleted.
If you suspect that a minor is using our platform, please notify our support team immediately.
Privacy Related Contact
Live Chat
Our support team is available 24 hours a day, 7 days a week for any questions related to privacy.
Support is available in Bengali and English
Contact by Email
Email us for detailed inquiries about the privacy policy or to exercise your rights.